DO NOT!!!

Great that they have an app. It would be better if I could use it.

Like others who have posted, I can log on through the website, but not in the app, even though Im typing things the same.

It would also be nice to have access to the videos.

**Update**: I learned that while the website accepts your email, the app requires a username (which is different than the email address). Despite that discovery, I was still not able to log on after encountering a different error message. After days of not being able to log into the app, and literally about 20 emails, I have concluded that I have had better customer service at fast food restaurants when they mess up my order. I recently had a TV that was being serviced and was broken by the repair company in the process, and that was a much more pleasant experience than dealing with USMLE-Rxs customer service. It has been an extremely long time since I have felt so belittled, not taken seriously, and flat out disrespected (things like, "we have hundreds of people who use this app and nobody else has the same problem," is just the tip of the iceberg that sank the ship). I finally asked to speak to a supervisor and was refused.

Unless things change going forward, I cannot recommend anyone dealing with this company for any of their products (expect the book First Aid of course, thats still gold... You dont have to deal with customer service for that). There are other companies and other products out there that have much fewer problems, and if you do encounter an issue, you will be treated more respectfully. If you are downloading this app, then you are probably a medical student. You are a professional. You deserve to be treated with respect. I have not been treated in a way I think you would deserve to be treated, and I cant recommend this product or the USMLE-Rx products until things change with their quality of products and more importantly, the quality of their customer service.

**Update**: They finally acknowledged that the issue was not a user error, and they said an update to the app should be out in a week or so. Well see. Either way, unacceptable that it took so long for them to even acknowledge that there was a problem. (Actually, when they acknowledged a problem with the app they still phrased it in a way that implied I did something wrong... The customer service experience was really a train wreck).

Dr_J_Rams about USMLE-Rx